At Corinthian Health Services, we deliver infusion treatment and care services. Efficient operations and a high level of patient satisfaction are very important to us. Before using Patient IO we were largely dependent on a paper-based discharge process to ensure our clients were being properly cared for when away from our clinics. Since deploying Patient IO, we have realized many benefits.
From an administrator perspective, Patient IO has eliminated the need for a paper-based discharge process altogether. We have incorporated Patient IO into our daily workflows. This has increased communication efficiency and reduced call volumes. The cost savings advantage has been tremendous. Furthermore, Patient IO has had a meaningful impact on increasing patient satisfaction and customer loyalty thereby driving top line revenue growth.
Patient IO has eliminated the need for a paper-based discharge process altogether… helped our teams deliver care more efficiently… and achieve the highest quality of care.
From a nurse and care provider perspective, Patient IO has helped our teams deliver care more efficiently. Using some of the platform’s key features, we are able to focus on the patients who need us most at exactly the right times. Patient IO has allowed our teams to intervene at appropriate times and has even prevented patient trips to the ER. Our team is less overwhelmed by the number of patients under their care. Additionally, nurses now have real time visibility into the patient’s adherence when they arrive at the clinic for an appointment. Access to this data helps nurses deliver the highest quality of care.
From a patient perspective, we have received a ton of positive feedback on the app. Our patients love being able to manage all their appointments and care tasks while away from the clinic with the simple task list in the app. The regular reminders in the days leading up to an appointment help patients prepare for treatment and avoid side effects. They also like the ability to track their health information in one place.
Patient IO has helped us gain operational efficiencies and, simultaneously, deliver great patient care. Their team is always coming up with new features and delivers excellent training support for our care teams. They are a true partner to us and we look forward to innovating with them in the coming year.