For Bucky Staggs, an RN with more than 30 years of experience, better communication between patients and staff was essential for transforming care coordination at Corinthian Health. Corinthian Health, headquartered in San Antonio, TX, is a leading provider of infusion services. Corinthian Health attributes much of their success to one simple goal: “Providing the best care possible.” While the goal may be simple, the logistics of “providing the best care possible” aren’t always straightforward.
Care Coordination Without the Hassle
For patients with conditions like multiple sclerosis or primary immune deficiency, managing their care – medications, treatment schedules, appointments, and so on – can become a full-time job. Like many full-time jobs, managing care can require a lot of paper work. There is paperwork for: each medications that needs to be taken, how to prepare for infusion treatments, what to do between treatments, what to do after treatments, and so on.
Keeping everything straight can be a challenge. Nausea and fatigue often accompany chronic conditions. Sorting through multiple pieces of paperwork and ensuring that everything is done in just the right order can be daunting. However, the consequences of not following treatment plans are high. Small missteps can result in especially nasty side effects and / or trips to the emergency room.
In order to “provide the best care possible,” Corinthian wanted to make things easier for patients. They knew a key part of improving care would be making treatment plans easier to follow.
With Patient IO, paper treatment plans became intuitive mobile checklists. Patients who forgot to do something like take their pre-meds were sent a reminder on their mobile phone. As they checked off tasks, Bucky and his team were able to see patient progress in real-time. This provided the peace of mind that when patients arrived at the clinic, everything would go as planned.
According to Bucky, “Our patients love being able to manage all their appointments and care tasks with the simple task list in the app. The regular reminders help patients prepare for treatment and avoid side effects. Now, we are able to focus on the patients who need us most at exactly the right times. Our team is less overwhelmed by the number of patients under their care.”
Bucky wrote a guest blog post providing more details about how his team:
- Eliminated the paper-based discharge process
- Greatly reduced call volumes
- Prevented numerous trips to the ER
- Increased patient satisfaction and customer loyalty
For more information about how your team can improve care and reduce paperwork, contact firstname.lastname@example.org.